Do I have to use a frame?
No. The unique patented design of our box canopies is so versatile that you do not have to use a frame, you can simply suspend your canopy by attaching cords to ceiling hooks. We have found that the use of a frame whether it is bamboo, steel or timber adds to the presentation and visual impact of your display.
Will a Bed Canopy fit on my Four Poster Bed?
When choosing your canopy we suggest that you measure the top frame of your poster bed and then select the size you need. If there is not an exact match then select the next size up as excess fabric can be gathered into the corners. It can be attached in a variety of ways depending upon the type of four poster bed you have. Instructions are provided with the canopy, or contact us for more detailed information.
Is bamboo heavy?
No. A set of cured bamboo poles weighs only 4 Kilo's /8.8 pounds and if green will weigh only 17.6 pounds.
Do Bedcanopies supply bamboo frames?
No . We recommend US customers to purchase 4 bamboo poles from http://www.beautifulbamboo.com/poles.php Other International customers will need to source poles domestically. If you find a supplier you would like to recommend please contact us!
What dimension poles do I need for a timber or bamboo frame?
Individualise your Box Bed Canopy by using our recommendations as a guide.
Single: 2 @ 4ft 7in and 2 @ 7ft 7in.
Double: 2 @ 5ft 2in and 2 @ 7ft 7in.
Queen: 2 @ 6ft 7in and 2 @ 7ft 11in.
King: 2 @ 7ft 7in and 2 @ 7ft 11in.
These dimensions allow the poles to overlap and "cross" in an attractive manner. We have found that using a diametre that ranges from 1 to 3 inches or 3 to 5cm to be the best.
What is the hidden frame?
A BedCanopies innovation is the provision of a sleeve on the ceiling of each box canopy. This sleeve allows the use of 3/4 inch powder coated conduit, more commonly known as curtain rod, and corner brackets to create a frame that is hidden in the canopy ceiling.
Is the hidden frame heavy?
No. The hidden frame is made from powder coated steel, comes supplied with corner brackets and weighs 2 kilograms / 4 pounds.
Where can I get a hidden frame?
You can make a frame by using curtain rod, available at most curtain product outlets, and cutting it to the following dimensions: Single: 2 @ 81.1in and 2 @ 41.7in Double 2 @ 81.1in and 2 @ 56.7in Queen: 2 @ 83.5in and 2 @ 64.6in. King: 2 @ 86.6in and 2 @ 74.8in
Do we supply hooks?
No. They can be purchased from local hardware stores to suit individual needs and requirements. Please consult a qualified tradesman if necessary.Conventional cup hooks may be used on timber ceilings and we recommend spring toggle hooks on plaster ceilings.
Do the bed canopies come with instructions?
Yes, and if further information or help is required please contact us.
Do the cotton canopies come in different colors?
No. As color preferences are varied we supply natural white only. The cotton canopies dye easily and the simplest and most effective dying product we have found is a product called Washing Machine Dye. Please see example @ http://www.ritdye.com/dyeing-techniques/washing-machine
What are the cotton canopy drapes made of?
100% pre-washed cotton netting with a run-proof weave.
Do the canopies offer insect protection?
Yes. Our range of bed canopies offer fantastic world class insect protection.
How do I clean my cotton canopy?
Due to their strength and resilience, our canopies may be; machine washed on delicate cycle using cold water and a mild detergent OR hand washed in cold water using a mild detergent OR dry cleaned. Do Not Tumble Dry.
Do the cotton canopy drapes come without the chequered pattern?
No. The chequered pattern of our netting is due to the run-proof weave and a feature of the quality manufacturing process. There are other cotton nettings available but we have found them to be inferior.
Do Bedcanopies.com canopies come with a warranty?
Yes. All products carry a one year limited warranty.
Can I order by phone?
Yes Simply telephone toll free from US/Canada 1-800-983-2913 or click on the ‘contact us’ link. We welcome your enquiry.
Round Bed Canopies
Does the Tropicana come in king size?
No. The Tropicana is available in one size which fits full/double and queen/UK king size beds, divans and daybeds. If looking for a King size canopy try the Temple.
Does the Tropicana come with a frame?
Yes. These canopies are supplied with a decorative cane hoop.
Do you have a cotton canopy for cots?
We have not made a canopy specifically for a cot however we recommend using the Classic as it will fit a cot and then can be used over a single bed.
Does the Classic come with a frame?
Yes the Classic has a simple PVC frame.
How do I care for my Silk?
Silk fibres are very durable, stronger than other natural fibres. Silk will lose strength temporarily when it becomes wet and for this reason care is required. We recommend you dry clean your silk canopy using P 30. Do keep your silk out of direct sunlight to avoid damaging the fibres. Do not bleach. Cool iron using silk setting. With proper care silk will retain its elegant looks for years.
Temple Bed Canopy
Does the Temple bed canopy fit on a queen bed?
Yes. This canopy will fit over all beds....from cots to kings.
Does the Temple come with a frame?
Yes. The Temple is supplied with a foldable modular PVC frame that slides into a sleeve on the ceiling of the canopy.
Bedcanopies.com sells Internationally using secure payment facilities. Your Credit Card Company or Paypal account will charge you in US dollars.
Our Head Office is located in Australia. Some banks may charge a small fee for an International transaction. To avoid an international transaction fee it is advised to use the Paypal payment method.
Express Shipping from Philadelphia, USA or Sydney,Australia
FLAT RATE EXPRESS DELIVERY AND TRACKING WITH TWO WAREHOUSES ON OPPOSITE SIDES OF THE PLANET!
We send your order as quickly and cost effectively as possible. International customers will receive orders from the nearest warehouse, dependent upon item availability. We select the most cost effective and guaranteed service and dispatch within 1 to 2 business days of receiving orders. We can ship to virtually any address in the world. To calculate shipping costs: add product to cart and then click on "Calculate Shipping" and follow prompts.
Please note that there are restrictions on some International destinations where guaranteed delivery cannot be accessed. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Any time frames stated on the web site for delivery of any goods, services or information are estimates only and we do not guarantee or promise delivery within the stated time frames.
We try our best to get all products to you as fast as possible and use third party shippers for delivery. If delivery details are incorrect or delivery email address is incorrect or blocked by clients spam filters or unable to be delivered due to reasons beyond standard delivery expectations or delivery details are changed once an order has been processed and is with a third party carrier we are not responsible for non-delivery and any return delivery charges will be deducted from any refund.
Many postal/delivery services hold uncollected items for approximately 7 days before returning to sender. We are not responsible for unclaimed items. We are not liable for return postage costs of unclaimed items. Return costs are at the buyers expense.
CUSTOMS DUTY AND SALES TAX
Any Customs charges or sales taxes upon entry to you country are excluded from our prices. Should you be charged customs/sales tax they are at your expense.
Customs policies vary widely from country to country. For information about customs policies that apply in your country please contact your local customs office. Any additional charges for customs clearance, import duties or local taxes are to be borne by the customer. We do not take any responsibility for these charges and have no control over what they may be. Please note we are unable to reimburse any costs incurred in relation to those matters and do not accept any responsibility for delays as a result, regardless of the circumstances.
Various websites have been set up to assist with calculating import duties and local taxes, such as www.dutycalculator.com. Please note that these are Third Party Websites and we cannot make any guarantees about the accuracy of the calculators on those websites.
Please contact us if your order is faulty or incorrect.
We want your satisfaction and recommendation.
Returns must be authorised with our office before sending to the warehouse. Contact us by email or telephone and lodge your intention to return and we will send you a return address label.
email@example.com Freecall 1800 983 2913
You may return most new, unopened items within 30 days of delivery for a full refund, excluding shipping. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
We are unable to refund used or damaged items, items that have been removed from their original packaging and are simply the wrong size, wrong colour or items not returned in their original packaging in a manner suitable for resale. If the item is returned in a damaged or unsuitable for resale manner we will charge a restocking fee of 50% of the items cost.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund much more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 business days).
If you need to return an item contact us by email or telephone. Let us know when the item is dispatched and we'll notify you via e-mail of your refund once we've received and processed the returned item.
We refund your money on returned unclaimed parcels less costs incurred by us.